How will my order be sent?
For security and traceability, we send every order by private courier. This is usually FedEx, if FedEx deliveries are supported in the destination country. Which means that, once dispatched, you should receive your parcel the following working day for UK deliveries or within 3 working days for worldwide deliveries.
However, it should be noted that delivery is not guaranteed within this timescale as parcels can occasionally take longer to reach their destinations, especially if the items are held by Customs in the destination country.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
How will my order be processed?
Upon completion of your online order you will receive an email notification that we have received your order request. Please note that this email notification is not an Order Acknowledgment.
Owing to the specialist nature of our products we build everything to order. Following a review of your order request we will either send you an Order Acknowledgment or send you a request for further information, this is to ensure that you receive exactly what you require.
If unsure about your specific requirements, please contact us first on +44 (0) 1206 211842 or email us at: firstname.lastname@example.org
We will typically send the Order Acknowledgement or a request for further information within 2 working days.
When will I receive my order?
Typically, for orders of non-specialist products it will take between 10 to 15 working days from us sending the Order Acknowledgment to the order being dispatched.
The Order Acknowledgement you receive includes a Commit Date, this is the date by which we will dispatch your order.
How will I know when my order has been dispatched?
Once your order has been dispatched you will receive an email notification advising of this. The notification will advise you of the courier’s tracking number which can be used on their online tracking system.
I haven't received my parcel, what should I do?
Contact us - we will do anything we can to help.
Your order can be tracked using the courier’s online tracking system.
If delivery of your item was not possible and is returned to us, we will send you an email asking for an alternative delivery address.
Are there any items that are restricted?
Due to the export restrictions it may be the case that some products cannot be sent to your geographical location. We will advise you of such an instance by email on the receipt of your order request if this is the case.